SAP Customer Master Workflow Request- automate data entry and approval
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SAP Customer Master Workflow

Web Based Workflow Requests and Approvals For SAP Customer Data
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Promenta’s SAP Customer Master Workflow solution, enables a web based, audited process for SAP customer data entry. The solution deploys as part of our promentaWebflow™ product and runs inside your SAP ECC system. As this is an SAP based solution, the customer data entry process tightly integrates with existing business rules, validation and security model. The process enables data entry across multiple teams, feeding default values into screens and validating data integrity at every step. The webflow sequence enables the creation of a fully validated virtual customer record, including external attachments, which is then cleanly created in the SAP customer master database when all webflow approvals are in place. This ensures that when customer data is finally updated in SAP, it is 100% accurate, complete and ready for integration with other SAP processes. The solution caters for all SAP customer master fields and enables multiple approvals for customer creation, change and extension requests. Approvals are also possible in the mobile device. Book a demo with us to find out more!

Key Features

Lean and User-friendly Interface

Promenta’s SAP Customer Master Workflow process presents users with an engaging, streamlined, web-based interface which can incorporate your own company branding. Context sensitive dynamic guidance notes facilitate self-service, reducing the need for training and support. The user interface is designed to be user friendly and easy to use compared to excel sheets and SAP GUI.

Minimalist Information Architecture

Users get a streamlines view of the customer data that they need to work with and are only exposed to fields and data that is relevant to them. This focuses attention, removes distraction and makes it 100% clear which data is required to be entered at specific points in the process. It’s a process which can be used by non-SAP experts.

Built-in Workflow Control

Users can submit Customer Master webflow requests which are automatically routed to one or more teams for data enrichment, quality checks, and approval. Rejection handling and re submission is fully supported by the built in workflow capabilities. Note that our promentaWebflow™ product runs on top of the standard SAP workflow engine for tight SAP integration.

Real Time SAP Validation

When webflow users enter customer master data into each screen, it is immediately validated against SAP customer master rules residing in SAP (webflow runs inside SAP itself). The webflow product also allows additional validation rules which serve your specific process to be included.

End to End Audit

All steps in the end-to-end sequence are fully audited with a user ID, date and time stamp. This provides SAP process owners, with full transparency on who has been involved in the process, helping with compliance and resolving potential bottlenecks.

Full Compliance with SAP Authorization

Automatic integration and compliance with each user’s existing SAP authorizations, ensures that this product fits seamlessly into your existing process team structure with the right people authorized to carry out the right steps in the process.

Key Benefits

  • Automate your SAP Customer Master data entry process with user friendly, robust web based workflow
  • Increases organizational efficiency and reduce process time and cost, through a leaner process.
  • With robust automation and end to end audit, it reduces user errors and improves consistency.
  • End-to-end audit and reporting enables continuous improvement and compliance within organizational standards.
  • Improve the quality and integrity of your SAP Customer Master data through with tight SAP integration and validation
  • Integration between promentaWebflow™ and promentaMobile™ keeps customer approvals flowing through your mobile device.

Want to try this app?

We would welcome the opportunity to demonstrate our solutions to you. If you would like a short web demo or a free trial, please get in touch and we respond to you promptly. Thank you!